Log in Sign up
Log in / Sign up

FAQs/Help

Here are some answers to frequently asked questions regarding the Art Customizer, our products, shipping, etc.

The Art Customizer

How do I create a custom piece of art using the Art Customizer?

See below for written instructions, or watch this brief tutorial.

 

Step 1: Choose landscape or portrait background base from "Customizable Options" drop down menu (most designs can be printed on square canvas or print and will be adjusted in production if chosen)  

Step 2: Choose a pattern or custom background to be applied over background base, if desired (no selection here will result in solid background)    

Step 3: Then choose your design from "Design Options" in the "Customizable Options" drop down menu            

Step 4: Add Text, if desired, by clicking the "A" icon 

Step 5: Click on "Edit Elements" icon, select element from the drop down menu (i.e., background base, pattern, design, text) and then select your desired color. 

To start over with a new creation, click the "reset" icon in the top right hand corner of the customizer. Color of pattern may be changed at any time; however, to change pattern or custom background after a design has been selected you must delete the design, select a new pattern or custom background, then re-select your design.

To add a colored border on a custom piece of art ordered from the Art Customizer, indicate "color" border in comments section at checkout. Colored borders are available on canvas only, not available on prints.

When you have finished and are satisfied with your creation, click "Add to Cart" and your custom image generated and added to your cart.

What is your typical turn around time?

WallLillies canvas and prints are made to order. Canvases ship in 7-10 business days from date of purchase and prints ship in 2-3 business days from date of purchase.

If I need my order by a certain date, can I expedite shipping?

Please contact us by email at customerservice@walllillies.com if you need your order by a certain date.

What company do you ship through?

WallLillies ships all shipments via USPS or UPS.

How much does shipping cost?

Shipping rates depend on size, weight, and quantity.  You can see estimated shipping amounts in your shopping cart.  Final total shipping fees will be calculated at checkout. Shipments containing 15 or more pieces may require additional shipping charges.

What is your return policy?

Click here to view our return policy.

Can I order custom sizes?

Yes! We can supply our designs in most custom sizes.  Just click here to contact us and request a quote.

Do you offer frames for your prints or canvases?

We do not offer frames at this time.

Do you include hanging hardware with your canvas?

Yes, all WallLillies wrapped canvases come with hanging hardware attached for easy installation.

Can I hang canvases outside?

Canvas wraps are made for indoor use only and should not be exposed to water or direct sunlight.

Can I hang canvases in the bathroom?

Yes, but make sure that the canvas does not come in direct contact with water.

How do I take care of my canvas?

Canvases should only typically need a light dusting with a dry cloth. However, should you need to spot clean your canvas, use only a slightly damp cloth with water only (NEVER use chemicals as they will ruin the print and canvas material). To remove fingerprints use a dry microfiber cloth.

Can I customize a stock selection?

Yes, you can add custom text to any stock selection.  If you wish to customize the color, pattern, or background of a design beyond those offered on our stock selections, please go to "a blank canvas" where you can customize your piece of artwork from top to bottom.

Will the colors shown on my viewing device be exactly how the image prints?

While the colors will be close, we cannot guarantee that the printed colors will match those you see on your device exactly as different devices can display the same color slightly differently.

Do you use giclee printing?

Yes, we use state of the art giclee printing, the highest of quality

How are your canvases made?

Our canvases are the highest quality artist-grade material and are hand-stretched over a .75" thick or 1.5" thick wooden frame.

Can I use more than one coupon or discount on my order?

Only one coupon or discount is permitted per order.  Offers may not be combined.

 

Didn't find the answer to your question?  Don't hesitate to contact us with your questions and we will respond as soon as possible.  We're here to help!

 

 

Continue shopping
Your Order

You have no items in your cart